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QUESTION:What the hell happened to it?
I'm a first-time homeowner and have started having problems around the
house that I'm not sure how to fix. I assumed I could call someone to
come out and fix at least some of them. Wrong!
I'm sure many of you read this in my previous post, but I called at
least a half-dozen pool service people before I finally had one even
take the time to return my call. This guy comes out the day before
our scheduled appointment when I'm not at home and now, mysteriously,
my pool is all jacked up and I still can't get someone out to fix it!
Three weeks and the only way I can filter my f*cking pool is by
running the spa! Since then, I've called two more people. One stood
me up on Saturday that I haven't heard from and another one today I'm
still waiting on for a call back. I'm not holding my breath.
I purchased a gas vented log set at Lowe's for almost 200 bucks only
to get home and find out that it must be "professionally installed".
This time I tried a website that boasted I would get several quotes
for the service requested. I posted exactly what I needed and have
had twelve plumbers review it without a single response. I did get
several brochures, however, in case I had other problems they wouldn't
respond to.
Screw it, except for the chimney cleaning, I'll do the fireplace
myself. Neither chimney sweep in my area has returned my call.
I realize many businesses are busy and probably can't service my
requests, but for God's sake, at least provide me the courtesy of a
call back to tell me you can't do it right now and possibly recommend
someone who can.
ANSWER: In the fall of 2002 I called a furnace sales/service shop to request fall
maintenance on my oil burner. I got an answering machine and left a
detailed message with call-back number. I never heard back, and my furnace
seemed to hold up okay for the long winter.
In March 2003 I called the same shop and repeated my request, but with an
edge. I mentioned I had called in October and was wondering if they planned
on getting back to me before the turn of the next century. Approximately
two weeks later they returned my call and whined about how busy they were,
but promised to send someone out, which they did.
Their service-man spent SIX HOURS cleaning my furnace before he strolled
upstairs and informed me that my furnace was "shot" and that I'd need a new
one. I was quite skeptical, but I'm no expert, so I asked for a bid. He
looked things over and said he'd submit a written bid (my request) in a
couple days.
Well, here we are in February 2004, and I'm still waiting to hear back from
him. No bid...not even an invoice for the six hours labor on my furnace.
I did, however, contact one of his competitors in April of 2003 and
purchased and had installed not only a new furnace but central air.
If I ever DO receive an invoice from the other guy, I'll tell him I'll send
payment "in a couple days."
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