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QUESTION:I previously posted about my a/c indoor blower cutting on / off alot and
doing it intermitently. I have an intertherm furnace with a/c ready builton
nordyne model e2eb-15a and i have contacted nordyne about warranty work.
Basically, according to my warranty, i have a 5year parts and 2 years labor
warranty on the furnace/indoor blower but i have to pay for parts shipping. No
problem here. Here is the problem: I called nordyne to get help last week and
they referred me to a distributor who in turn referred me to a contractor. I
called the contractor from work, he came out the next day while i was at work,
wife was home and he "checked some wires" and left after 20 minutes saying that
he couldn't tell what was wrong because the blower was working fine then, the
problem is intermitent usually occurring in the evening or early morning , <
7am or so. and i had told him this, anyways, he said he would bill us $65! I
asked him before he came out if he did nordyne warranty work and he said yes...
I called him after he left (i was still at work) , left v-mail stating that i
will not pay this and that he needs to bill nordyne not me... anyways, the
thing was still messed up so i called in vain the same place that referred me
to him and never got a call back. I called nordyne again, being pissed and
complained and they gave me a number of another ditributor who does warranty
work in my area for them. I called the distributor, and they referred me to
another contractor. I called the contractor and he said he did warranty work
for nordyne. He came out the next day (today) couldn't find anything wrong
(intermittent remember) and added 1 lb freon to the outside unit without our
knowledge. he stated that this would not fix the problem, btw the unit is 1
year 2 months old! How can it need 1lb of freon? anyways, he lift a bill
after speaking with me over the phone (i was at work) for $95 ($80 /hr labor and
15 for the freon), he was at my home for 35 minutes total. so here's my
question: i supposedly owe 2 people money for service that i was told under
warranty, shouldn't nordyne pay for these service calls since they have a 2 year
labor warranty? Who's to say that the contractor that comes out keeps on
finding nothing wrong intentionally and i pay for his next vacation at $95 a
pop?I called nordyne after all of this and they were very rude and basically
said that the only amount they will pay is the cost of the part and the labor to
install the part, no payment for diagnosing what is wrong! what a crock!! They
were very matter of fact with me and i am guessing they get alot of people in
my situation calling them. Should i pay both parties and start over? should i
just pay one of them, should i contact the BBB? The nordyne warranty stated
that the contractor will be paid according to nordynes pay rate policy, which
is nowhere to be found in my documentation, this pay policy was impromptu'd
back to me from the tech support person at nordyne....it's sounds to me like
they are making things up as they go..... any help, suggestions, prayers would
be appreciated..... whew,,,,, that was long!
ANSWER: Do you have a self contained or A/coil A/C...Sounds like a/coil since it
uses the same blower..
Now the real question is the blower relay switch Nordyne or Intertherm...If
the fan is the original, I would bet the problem is Intertherms if it is
still under warranty..Our dealership sells mostly intertherm a/c just so no
one can blame the other..
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